What to do if the computer does not see the Android phone

What should I do if a computer or laptop does not see the Android phone? The reasons provoking such a situation may be a lot. Consider all ways to solve the problem.

In our time, it is relevant to transmit files, photos, video via wireless interfaces or cloud storage. But the exchange of data between the smartphone and the computer using a USB cable is still popular, as this is the easiest and fast option.

However, this transmission method does not exclude failures, due to which the PC does not recognize the mobile device. The reason may be in the settings of the gadget, virus applications or files, cable faults.

Changing the connection method

This is the most popular problem when when connecting a smartphone via a USB cable, computer Does not see the files available on the phone. To fix it, you need to do the following:

Step 1. On the mobile device, open the settings menu. Go to section "System".

Step 2. Next, open the tab "On the phone" and find the string " Assembly number ». Click on it 5-10 times until the inscription will appear: "You do not need, you are already a developer".

Step 3. Return to the menu "System" and open the appeared section "for developers". Make it workable by moving a special slider.

Step 4. Find the string "Default USB Configuration" (or "USB configuration by default" ) and click on it. Select the parameter "file transfer" (or "MTP" ) from the list.

Step 5. After that, connect the device to the computer. A window and sound notification for the connection of the gadget should appear on the screen. Click on "Open a file viewer".

Usually all smartphones are connected to a computer or a laptop only for charging. Therefore, it is necessary to change the settings each time after connecting the USB cable to the PC.

The USB cable malfunction

If the above-described method helped, then the reason may be in the wire breakdown for data transmission. If there are no defects on it, the problem is most likely lies in the Micro-USB connector itself. It has various contacts that are necessary for charging and transferring various files.

If some of them are damaged, then the product can fully stop working or the cable will only charge the device, and it will be already unsuitable for data transfer.

To diagnose this problem, repeat the following steps:

Step 1. Take another USB wire and connect the smartphone to the computer.

Step 2. Open the "My Computer" tab. If the reason was in the cable, then the PC will see the device.

Step 3. If the computer did not see the gadget, but at the same time the sound of Windows is noting about connecting the smartphone, then the problem may be with drivers.

Check Drivers

First, try to change the USB port if it is connected to the connector on the front side, you can use the port on the back of the computer. Make it necessary users of a device with two or more USB connectors.

Next, follow these steps:

Step 1. On the computer, press the button "Start" and type in the search "Device Manager".

Step 2. Open the menu "Device Manager" and find the section "Controllers USB ".

Step 3. To check for drivers, deploy the "USB controllers". The lack of a yellow flag near her with an exclamation mark will say that everything is in order with the drivers.

If the sign is available, it means that you need to install the necessary software.

Installing Drivers

Install the driver can be in several ways: Download from the official website of the manufacturer of the motherboard, using the program, Using devices manager.

Method 1: Official site

We will find the driver on the manufacturer's website of the laptop or motherboard. To do this, follow these steps:

Step 1. Press the button "Start" and in the search bar, enter "CMD" After that, click on the command line icon.

Step 2. In the subsequent window, specify "WMIC Baseboard Get Product" and press ENTER. The motherboard model will appear on the screen. To find out its manufacturer, enter the command "WMIC Baseboard Get Manufacturer".

Step 3. Then go to the official website of the manufacturer and in the search specify the name of the board. Load the driver and install it on your computer or laptop.

Method 2: Update through Device Manager

If the computer does not see the smartphone running Android, then you can try to reinstall the driver if it is already available in the Windows system. After all, not recognition of the connected device can be associated with damage, not the lack of driver.

To try to update the desired software without installing third-party software and manually search, repeat the following steps:

Step 1. Open on your computer Device Manager (press "Start" and find this tool using the search string).

Step 2. Expand item "Portable devices". Below will be the name of the connected phone. Sometimes it does not contain a real name or has a yellow triangle with an exclamation mark.

Step 3. Click once right-click on the name of the connected device.

Step 4. A window will open in which it is necessary to click on the string "Update drivers". Next, select "Survey the drivers on this computer", then "Select the driver from the list already set".

Step 5. Specify the device found by clicking on it and confirm the action using the key "Next".

Step 6. A window "Install Driver" appears. If it is on a laptop or computer, then you will see the inscription: "Software updates for this device completed successfully". Otherwise, you can use the other described by us.

After replacing the old driver to a new one, the computer will recognize the phone as a multimedia device and data exchange will be available.

Method 3: third-party applications

It happens that the computer or laptop is outdated and finder is quite problematic. Then the automatic update is possible using a special program. Here are a few best utilities for installing the driver:


searches, install and update outdated drivers. Downloading is possible by pressing one button, while the user is available to create a backup copy of the old software.

If necessary, you can upload newer versions of the "firmware" selectively. If their work is incorrect, then without problems you can return to the old version of the drivers thanks to the backup. All important features open after purchasing a paid version.


Download from the official site

Auslogics Driver Updater

allows you to reserve, update or restore drivers on the OS. It is worth noting that downloading is available only in the paid version. However, the base of the software you need in our case is really huge here.

Download from the official website

DriverPack Solution

The utility automatically monitors the update, Loads and installs the desired software for the system. It will find it independently and scans the missing software, which is especially suitable to those who do not understand computers. The online version of the program is free, there is Russian.

Download from the official site

during software installation To update the drivers, it is important to carefully mark the options in the download wizard. Otherwise, you can agree to download unnecessary programs like antivirus, browser and other things.

Requires Windows

It happens that the system does not show errors in the task manager: no yellow triangles with an exclamation mark Although it is impossible to transmit files.

Then if you have installed Windows 10, it makes sense to download the update KB3010081, which allows you to correctly function the Windows Media Player service. This is an important nuance, since WMP controls the work of the MTP service.

Enabling USB debug

If the problem has not been solved, then you need to change the phone settings - enable USB debugging. It is intended for those who understand the devices, tests programs and decompilates them. In our case, it will help to quickly solve the problem when the computer or laptop does not see the smartphone.

This is what needs to be done for this:

Step 1. Open the settings of your device and go to section "System".

Step 2. Next, expand the menu by clicking on the "Advanced" button and log in to the tab "for developers". If you do not have, you must first unlock it. How to do this is written at the beginning of the article in the section "Changing the Method of Connection".

Step 3. Find item "USB debugging". Activate it by moving the slider to "Included".

Step 4. A context menu appears on the screen, in which you need to press the key "OK" To confirm the inclusion of debugging by USB.

The setting is also applied to the gadget firmware through the computer, restore remote data and not only. If necessary, mode can be turned off as the same method by switching the slider.

Viruses on the device

The presence of viruses on a smartphone or computer does not allow to work correctly functions. In this case, you need to download the antivirus program and check both devices.

If there are viruses on a mobile device, then turn on the secure mode:

Step 1. Click the on button before the menu appears in which it is proposed to disable Or restart the gadget.

Step 2. Press the key "Disable power" (or "Turn off" ) and hold it. A window opens on the screen "Go to Safe Mode?". To carry out the transition, select "OK" and expect a reboot.

If the PC saw the smartphone, then the reason in the installed software on the mobile device. See what you have downloaded applications, after which the computer stopped seeing the device. Going to safe mode, malware can be deleted.

In the event that it did not help, most likely, the problem is in the computer / laptop itself.